Getting Started with Service Design
This workshop will teach you the basics of creating more seamless customer experiences with service design. Request this workshop for your organization.
About this Workshop
Understanding the service design methodology will provide a new lens into what makes a customer experience operate. Service design is not just for “services”—it can be applied to any type of experience. This approach challenges us to ask questions and seek a deeper understanding of how many aspects of a company contribute to a person’s overall experience.
The workshop can be held virtually, is ideal for audiences of 10-20 participants, and can be held over one half day (4 hours) or a full day with a break for lunch. The content is made for anyone in an organization who manages or contributes to the customer’s experience of a product or service. Request this workshop for your organization.
Participants of this workshop will:
- Gain a basic understanding of services and the value they bring to organizations
- Learn the foundational process of implementing a service design approach
- Create a service blueprint and learn how to use that blueprint as a tool for change
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Request a Workshop
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